A number of factors could prevent your website from being accessed online after a successful upload, and troubleshooting this issue may include reviewing several areas of your web hosting configuration and file management.
Here are some common reasons and solutions:
1. Incorrect File Path: This is usually a major reason. All files that are needed by a browser need to be uploaded to the public_html folder on your cPanel. If you have uploaded your content to the root of your account and not in the public_html folder they will not be displayed online. Always ensure that the file paths in your HTML or PHP code are correct. Also, If the file is in a subdirectory, make sure the path reflects that.
2. File Permissions: Check the file permissions to make sure they are set correctly. Files should typically have permissions of 644 (readable by everyone) and directories should have permissions of 755 (readable and executable by everyone).
3. File Extension: Ensure that the file extension is correct and matches the type of file you are trying to display. For example, if it is an image, it should have an image extension like .jpg, .png, or .gif.
4. MIME Types: Make sure that the MIME types are correctly configured for the file types you are trying to display. In cPanel, you can typically manage MIME types through the "MIME Types" section.
5. Clear Cache: Sometimes, browsers may cache old versions of files. Try clearing your browser cache and reloading the page to see if the updated files display.
6. File Upload: Verify that the files were successfully uploaded to the correct directory on your server. Check for any upload errors or incomplete uploads.
7. File Size: If the files are extremely large, they may take a long time to load or might not load at all, depending on server settings and bandwidth limitations.
8. File Corruption: Ensure that the files are not corrupted during the upload process. Reupload the files if necessary.
9. Server Errors: Check the server error logs in cPanel or access logs to see if there are any server-side errors that might be preventing the files from being displayed.
10. Content-Type Header: In the case of HTML or PHP files, make sure they include the correct Content-Type header. For HTML, it should be "text/html," and for PHP, it should be "text/html" as well.
11. Browser Compatibility: Test the website on different browsers to rule out browser-specific issues.
12. DNS Issues: Ensure that your domain's DNS settings are correctly pointing to the cPanel server where your files are hosted.
If you have checked all these aspects and your files still are not displaying, contact us at firstname.lastname@example.org for further assistance