Refund Policy
This policy reproduces sections 6 and 7 of our Terms of Service. If anything here differs from the Terms of Service, the Terms of Service apply.
6. Refund Policy and Billing Disputes
6.1. HostNowNow offers a seven (7) day money back guarantee on web hosting packages. No refunds are offered after the first seven(7) days of Service.
6.2. No refunds are offered on virtual private server (VPS) packages, dedicated server packages, cloud hosting custom packages, setup fees, domain registrations, domain transfers, domain renewals, SSL certificates, dedicated IP addresses, advanced support fees, processing fees, payment gateway fees, or software licenses. HostNowNow reserves the right to deduct fees for value added services or transaction charges that may have been included during your order process, such as Gateway fees and SSL Certificates.
6.3. Only first-time accounts are eligible for a refund under the 30 day money back guarantee. For example, if you had or still have an account with HostNowNow before, canceled and signed up again, you will not be eligible for a refund or if you have opened a second account with HostNowNow. In addition, refunds are not offered for accounts that are suspended or terminated for violating this Agreement.
6.4. Refunds will be issued only to the billing contact on file and may take up to 7-14 working days to process. Eligible payments older than sixty (60) days may require a refund via GTBank or mailed check due to HostNowNow's merchant account policies and procedures.
6.5. The following methods of payment are non-refundable, and refunds will be posted as credit to the hosting account for current or future Services: bank wire transfers, Western Union payments, Paystack,International checks, International payment gateways, any form of online transfer and foreign bank accounts operated by HostNowNow.
6.6. HostNowNow will not activate new orders or provide additional Services for customers who have an outstanding balance with HostNowNow. For a new order to be setup or a new package to be activated, you must have a balance of N0.00 or above, unless otherwise stated by HostNowNow in writing.
6.7. Exchange rate fluctuations for international payments are constant and unavoidable. Like all payments, all refunds are processed in Nigerian Naira ("NGN"), and will reflect the exchange rate in effect on the date of the refund. All refunds are subject to this fluctuation and HostNowNow is not responsible for any change in exchange rates between time of payment and time of refund. In addition, HostNowNow reserves the right to refuse a refund at any time for any or no reason.
6.8. If you believe there is an error in HostNowNow's billing, you must contact HostNowNow about it, in writing, within thirty (30) days of the date you are billed or charged. HostNowNow's obligation to consider your claim is contingent on your providing it with sufficient facts for HostNowNow to investigate your claims. You waive your right to dispute any charges or fees if you fail to notify HostNowNow in writing or meet the deadline set out above. If HostNowNow finds that your claim is valid, HostNowNow agrees to credit your account on your next billing date. Third party fees are not subject to this dispute provision and are final.
6.9. Refunds below or equivalent to N10,000 will be paid into customer's client area and can only be used to purchased other services or products from HostNowNow, in case of refund a service fee of N300 will be charged.
7. Chargebacks, Reversals, and Retrievals
7.1. If HostNowNow receives a chargeback or payment dispute from a credit card or debit card company, bank, or other payment gateways, your Services may be suspended without notice. A 5,000 NGN chargeback fee plus any outstanding balances accrued as a result of the chargeback(s), must be paid in full before service is restored. Instead of issuing a chargeback, please contact HostNowNow's support team to address any billing issues.
7.2. If HostNowNow appeals a chargeback or other payment dispute and wins the dispute or appeal, the funds will likely be returned to HostNowNow by the credit card or debit card company or bank. Any double payment resulting from this process will be applied to Customer's account in the form of a service credit.